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Returns, Refunds, Insurance, Faulty & Freight Damaged Products

Warranties

 

  • We warrant that from the date of purchase, all Products (or components of Products as the case may be) will be free from defects in workmanship and materials for the
  • Warranty Periods commence from the date that you purchased your product.
  • If a Product is replaced under this Warranty, the Warranty Period for that replacement Product expires on the same date as the Warranty Period for the original Product.
  • We will cover the cost of transport for any warranty service in the first 12 month of the warranty period for the product provided that your home is within a 15km radius from the store you purchased the product from. Any cost of transport after the initial 12 month will be borne by you.

 


INSURANCE

All goods delivered by ourselves or our nominated furniture transport carriers (excluding General Carrier Transporters) includes a full warranty insurance on both structural and cosmetic damages, in the unlikely event that they may occur.

Insurance is also available for areas to which our General Carrier Transporters deliver.  This insurance is optional.  Therefore, there will be no cover for any lost or damaged items if no insurance is taken out.  In the case that insurance cover has been requested, please note that any cartons delivered by General Carrier Transporters need to be inspected for any evidence of damage.  Should there be any carton damage, please DO NOT sign ''received in good condition'' as this will void any claim against the general carrier - rather make a note of the carton damage on the proof of delivery docket. 

ALL claims for damage MUST be made in writing within 14 days of receipt of delivery of product.  Please also allow a minimum of 8 weeks for any claims to be processed.

REPAIRS AND/OR REPLACEMENT

If you receive an item that is defective, we will repair or arrange a replacement part for this item as soon as is reasonably possible. Should we be unable to repair the defective item we will then replace it with a new item. Please note that the Customer is liable for the return freight charges on all interstate orders where the item may be faulty.

ALL claims for faulty or damaged products need to be made in writing within 7 days of receipt of delivery of product. 

Please note that the warranty will be void should the Guarantor have evidence of misuse or excessive usage.


CANCELLATIONS

Cancellation of an existing order by the Customer will be liable up to 50% cancellation fee, which fee shall be calculated on the total value of the purchase.  If you wish to remove an item/product from your order, please note that the total discount (if applicable) on the order will fall away.

 Special orders or custom made orders are subject to 50% cancellation fee.

 We do not do change of mind refunds. in this case a re-selection or full store credit will apply.


RETURNS

All goods returned will be liable to a restocking fee determined by the value of the goods up to 30%.   Please also note that items sent incorrectly must be packaged in their original cartons for returns to be accepted.


REFUNDS

If we are unable to replace an item that is faulty or damaged with a new item (if it is out of stock, for example), we will provide you with a full refund.